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Feedback

Trinity aims to provide great services and activities for everyone.

We are committed to gathering feedback to help us improve what we do.

We host consultation events, gather feedback from activities and liaise with Members, local residents and other stakeholders to learn more about what people want and to develop a user-led offer.

Tell us what you like and we'll endeavour to keep doing it.

Tell us where there's room for improvement and we'll look at what we can change to get it right.

Complaints

Anyone is entitled to make a complaint - If we fail we want to know.

We are committed to resolving complaints quickly and effectively, to maintain positive relations, provide the best possible service and learn for the future.

A complaint can be made in person, by phone, by email or in writing through the following channels:

  • The on-site Duty Manager; there is always a Duty Manager on the premises when it is open to the public

  • Your Key Contact; a staff contact responsible for managing the relationship between you and Trinity

  • Via email using feedback@trinitybristol.org.uk

directions

Walking

15min City Centre / 10min Cabot Circus

Head East from central Bristol towards Cabot Circus/Castle Park.

From Castle Park/Cabot Circus continue along Castle Street towards Temple Way.

Cross Temple Way at the Old Market roundabout and continue along Old Market as it changes into West Street.

The Trinity Centre will be ahead of you, on the corner of Trinity Rd and Clarence Rd.

It's a big old converted church - you can't miss us!

Cycling

The Trinity Centre is situated just off of the end of the Bath to Bristol Cycle Path (Route 4).

Near to the end of the path you will reach Newton Park. Exit Route 4 at the corner of St Phillips Road and Trinity Street. Turn right onto Trinity Street.

The Trinity Centre will be ahead of you, on the corner of Trinity Rd and Clarence Rd.

We have cycle racks at the front and rear of the building so please do remember to bring your bike lock!

Driving

Come off end of M32 at Junction 19 onto Newfoundland Way.

Continue onto A4032, taking a slight left onto Houlton St, turning left at Staples (1st set of lights after end of motorway) and continuing on Holton St, which leads into Wade St.

Turn left onto Lawfords Gate (A420), following the road around baring right onto Trinity Road.

The Trinity Centre is on the left hand side just past the Trinity Road Library.

transport

By bus

A number of main bus routes pass the Trinity Centre, either along Stapleton Rd or along Clarence Rd.

Main buses along Stapleton Rd are 48, 49 as well as the night bus N2.

Click here to view for a link to local bus services

By train

The nearest train station is Bristol Temple Meads. From here, you can take a short cab ride, or a 20min walk.

If walking, exit the train station through the Temple Quay exit (side exit past the telephone booths), out past the car park and across the Square (signposted) and along Temple Back.

On Temple Way, turn right and continue over the bridge and on until you reach the Old Market roundabout.

Turn right at the roundabout on to Old Market Street and continue along as it changes into West Street.

The Trinity Centre will be ahead of you, on the corner of Trinity Rd and Clarence Rd.

It's a big old converted church - you can't miss us!

parking
TARIFFS**
Monday - Friday:
Up to 30min - £1.50
30min to 1hr - £3
1hr to 2hrs - £4
2hrs to 3hrs - £5
3hrs to 4hrs - £6
4hrs to 5hrs - £7
5hrs to 6hrs - £8
6hrs to 12hrs - £9
Sunday & Bank Holidays:
1hr - £1.50
12hrs - £5
48hr bus tariff - £80

Who needs to pay?

Our car park is 24hr Pay & Display and all visitors are required to pay and display, including staff, volunteers, hirers, Centre visitors and Blue Badge Holders*

Who operates the car park?

The car park is operated by Carflow Car Park Management

Is accessible parking available?

There are four accessible parking bays located next to the new daytime entrance, which is situated on the left-hand side of the building.

Can we reserve a space?

Parking is managed on a first-come first-served basis. If you are running a large event or private function, please contact your Bookings Coordinator for further information.

Can I park overnight?

You will be able to park any-time and the car park will be open and monitored 24hrs. If you come for an evening event, you are able to park for up to 12hrs. Please do not leave valuables within your car or in plain sight. If you overstay, you are also able to top up your stay before leaving the site.

Why does Trinity charge for parking?

Trinity is a charity and we run the Trinity Centre almost entirely on the income we generate from hire of the premises and events, via our trading subsidiary, Trinity Community Enterprises.

Revenue from our car park helps to fund Trinity Centre running costs and our programme of community activities.

This is a vital source of income and helps to sustain our community centre and maintain and repair the listed building. It allows us to offer free and subsidised use of our hall-space for community activities and helps to match fund projects such as our heritage, arts and youth activities.

Is the car park outside of the Bristol Clean Air Zone (CAZ)?

Yes, our car park is outside of the CAZ, making it an ideal place to park if you plan on visiting Bristol city centre.

Parking Charge Notices (PCNs)

Trinity operates an ANPR system - please ensure you pay and display for the duration of your stay or you will receive an automatic Parking Charge Notice (PCN) from our car park management company, Carflow.

Trinity is unable to take forward individual appeals against PCNs issued, nor do we receive any revenue from PCN charges. To query or appeal a PCN, please contact appeals@carflow.co.uk or visit their website.

*If you are taking part in a project activity run by Trinity Community Arts, you may be able to claim back your expenses - please speak your Trinity Event Organiser for more info. Click here to find out more about accessibility at Trinity. **Prices subject to variation - please check on site.

accessibility

Trinity Community Arts' mission is to make sure that everyone has the opportunity to access and shape arts and culture in Bristol. We are committed to making sure our venue, activities and information is accessible to all.

Venue accessibility

Trinity is proud to have achieved Bronze status in line with Attitude is Everything's Venue and Festival Charter of Best Practice.

The venue is accessible, with lift access to the first floor and accessible toilets located on both floors.

People with disabilities can arrange for priority entry by contacting us in advance. We have a limited amount of seating towards the front of the stage. This is reserved for people with access requirements, please contact us if you would like to reserve a seat.

We offer a 2 for 1 Ticket Policy for personal assistants.

The front of the venue (our events entrance) and our daytime reception have level paved access.

There are four designated accessible parking bays in our 24hr Pay & Display car park, located by the daytime reception - left side of building.

All visitors are required to Pay & Display, including Blue Badge Holders.

Click here to find out more about events access.

Website accessibility

You are able to increase/decrease the font size on our site using the AAA tool at the top right-hand side of our page.

We welcome feedback on things we can do to improve the accessibility of our venue and website.

Get in touch if you have something you'd like to share.

Public Access

Opening & closing times

The public have drop-in access to the interior of the building 9am-6pm Mondays-Saturdays throughout the year and the surrounding grounds are open to the public 24hrs. People can access the centre via a range of free and ticketed events and activities as well as through space hire. During private hires, access may be restricted.

Please visit the Space Hire area of our website, for more info or get in touch if you would like to arrange a viewing.

The garden is open all year round, during office hours, and is a space for public use. We also host community garden project activities from this space and deliver some events and host private parties. Please respect the space and other users. The garden has a circulation pathway that is wheelchair accessible.

There are four accessible parking bays located by the Daytime Reception area (left of the building). The front of the venue is also accessible. Our car park is 24hr Pay & Display and all visitors are required to pay and display, including Blue Badge Holders.

If you are taking part in a project activity run by Trinity Community Arts, you may be able to claim back your expenses - please speak your Trinity Event Organiser for more info. Community partners running activities at the Centre may also offer similar expenses for participants in community activities and projects.

A Duty Manager is on site whenever the venue is in use, responsible for first aid, health and safety and fire safety.

The Emergency Evacuation Point is located in the Trinity Garden. In the event of an emergency, the refuge point for the upstairs hall space is located on the landing area above the Reception.

We are able to provide you with assistance in the event of an emergency if you feel this is needed. Please get in touch prior to the event to discuss any particular requirements you have or if you require a Personal Emergency Evacuation Plan (PEEP).